We will do everything we can to make sure you get your order in a timely manner, each order shall have an associated tracking number (or even 2 or more if your order is shipped separately). If you have not received your package in due time, please feel free to contact our Customer Service.

1) The standard shipping usually takes 10-20 days.

2) The priority shipping takes 9-13 days.

3) The first class shipping takes 7-10 days.

4) The express shipping takes 3-8 days.

  This may be caused by the email sender, or sometimes the email is simply being marked as spam and goes into the junk mail. It will normally take us 1-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after the purchase, please contact our Customer Service. 

We will provide a full refund according to the terms of our return policy. In general, we try to be as flexible as possible on refunds, however, please note that we are only responsible for the returning costs initiated by quality issues/receiving wrong items. 

Some common reasons why items look different:

1) Color: Different computer/phone screens create color differences.

2) Shape: Items look different on the flat computer screen than in real life. Please try it on to see if it works for you.

3) If you are still not satisfied: Contact our Customer care. 

Some common reasons why items look different:

1) Color: Different computer/phone screens create color differences.

2) Shape: Items look different on the flat computer screen than in real life. Please try it on to see if it works for you.

3) If you are still not satisfied: Contact our Customer care. 

You can clearly understand the operation steps and use the product correctly through the product page and the attached text, images and video tutorials in the package.

Hello! Our wheelchairs have passed the [FDA Certification]  and comply with the [510K] production standard. If you have any doubts about the quality, we will arrange a technical team to assist in troubleshooting.

1) Brush motor：Net Weight (including battery) is 45 lbs (20KG).

2) Brushless motor：Net Weight (including battery) is 55 lbs (25KG).

Maximum travelling distance on one charge is 15Miles. (Brushless motor wheelchair is 30Miles)  Max Spees is 6MPH. Note: Mileage and speed may vary depending on the weight of the rider, the Usage environment and battery usage.

Yes, the controller can be used on the left and the armrests can be lift.

Of course. This electric wheelchair is very light and compact.

Yes, it can work well.

Yes, the maximum load weight is330 lb (150KG).

No assembly is required! It arrives fully assembled and ready to use right out of the box.

Absolutely! The wheelchair features high-quality mats on the seat and backrest with padded arms and elevated footrests for added comfort, making it suitable for extended use.

Yes, the battery is removable, allowing you to charge it separately, which can be very convenient for travel and storage.

Brush motor：This wheelchair uses a 12AH battery that provides a range of up to 15 miles on a full charge, offering plenty of freedom for daily use.

Brushless motor：This wheelchair uses a 26AH battery that provides a range of up to 30 miles on a full charge, offering plenty of freedom for daily use.

It folds up in just 3 seconds! This design makes it perfect for travel, as it easily fits into most car trunks and small storage space.