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Frequently Asked Questions
Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Our electric wheelchairs support up to 265 lbs. Please check the product specification for the exact weight‑bearing capacity before purchasing. Exceeding the max load will affect safety and service life.
Driving range varies by terrain, user weight and speed. On a full charge, most models deliver 15-40 miles. Flat pavement gives maximum range; grass, gravel or uphill will reduce mileage.
Many of our units are lightweight foldable designs. They can be folded for car trunk storage. Note: Batteries must comply with airline lithium‑ion rules for air travel; please verify airline policies before your flight.
Yes, all‑terrain wheels handle flat grass, compact gravel and minor uneven surfaces. Avoid deep mud, soft sand and steep sharp slopes for safe operation.
Full charging time is around 4‑6 hours. Do not over‑charge. Use only the original supplied charger.
Yes. Replacement batteries, controllers and other spare parts can be ordered directly from our store. Contact our support for part numbers and pricing.
You can contact us through our contact page! We will be happy to assist you.