SHIPPING & DELIVERY POLICY

At Zygenair, we are dedicated to providing seamless, dependable, and timely delivery services for our premium mobility products. Because mobility equipment involves high-capacity lithium-ion batteries and specialized freight packaging, all shipments are handled through certified, hazmat-compliant carriers to ensure maximum safety.

ORDER PROCESSING & DISPATCH TIMELINES

All orders are quality-inspected, packed, and dispatched from our logistics facilities according to the following schedule:

• Order Cut-off Time: 5:00 PM (EST) (Orders placed after this time will be processed the following day).
• Order Handling Time: Within 36 hours after checkout.
• Order Transit Time: 4–10 Days (Continental US / EU Regional Warehouses).
• Total Delivery Estimate: 5–12 Days from the time of purchase.

SHIPPING METHODS & CARRIERS

To guarantee secure transit for oversized mobility equipment and lithium batteries, we partner exclusively with top-tier freight and ground delivery networks:

• Carriers: FedEx Ground, UPS Freight, or specialized freight carriers.
• Order Tracking: Once your parcel is scanned at our logistics center, an automated shipping confirmation email containing a real-time carrier tracking number and link will be sent to you immediately.

Certified, hazmat-compliant carriers (FedEx/UPS Freight)

SHIPPING COSTS & IMPORT TAXES

Free Standard Ground Shipping: We proudly offer Free Standard Ground Shipping on all qualified orders within our primary service regions (Continental United States & Select European Union Countries).

Duties & Taxes: All applicable sales taxes and import duties are calculated and clearly displayed at checkout. There are no hidden fees or extra tariff charges upon delivery.

SHIPPING RESTRICTIONS & EXCLUSIONS

Due to carrier safety compliance regarding lithium-ion battery transportation and heavy-cargo dimensions:

• We cannot deliver to P.O. Boxes, APO/FPO/DPO military addresses.
• Deliveries to non-continental regions (e.g., Alaska, Hawaii, Puerto Rico, or remote offshore islands) may require custom shipping quotes or carrier availability checks prior to dispatch. Please contact us at support@zygenair.com for assistance.

DAMAGE IN TRANSIT & DELIVERY ISSUES

All shipments are fully insured against loss or damage during transit.

• Visual Damage Upon Receipt: Please inspect the external packaging upon arrival. If the parcel exhibits severe visible damage, refuse the delivery if possible, or take immediate photos/videos of the box and contact our Support Team within 48 hours.
• Stolen / Missing Packages: If your tracking status shows "Delivered" but you have not received your shipment, please notify us within 3 business days so we can open a formal carrier investigation.

CONTACT US

If you have any questions regarding tracking your order or carrier delivery status, please contact our Logistics Support Team:

• Official Email: support@zygenair.com (Response time: Within 24 business hours)
• Customer Care Line: +44 7536136029 (Mon-Fri, 9:00 AM - 5:00 PM)
• Legal Entity: Hong Kong Zhenkangcheng Trading Co., Limited