Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, It may take 3–10 business days before your refund is officially posted. Next contact your bank. Processing typically takes 3–15 business days before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@zygenair.com.

Please contact our Customer service at support@zygenair.com to get the return address.

Return Address

Address: 1720 Hayden Dr, STE 140, Dock 4, Carrollton, TX 75006
Phone: 972-971-7070
Contact: ATD-HangZhou-Electric Wheelchair

• No unconditional returns or exchanges. Returns & exchanges available within 3 days for products damaged due to non-human factors.
• Orders may be cancelled free of charge within 24 hours after placement.