At Zygenair, we believe your journey with us doesn’t end after you place an order — it’s just the beginning. From fast, secure shipping to responsive after-sales service, our goal is simple: make sure every customer feels supported, respected, and reassured.
Whether it’s your first time buying an electric wheelchair or you’re returning as a valued customer, our service is designed to be as reliable and human-centered as the products we create.
Shipping & Delivery: Reliable, Trackable, Transparent
We know how important it is to receive your wheelchair on time. Once you place your order, we’ll handle the rest — including real-time tracking numbers for both your chair and battery (shipped separately for safety).
Delivery Time: Orders typically arrive within 3–7 business days, excluding public holidays.
If you haven’t received your shipping email within 5 business days, please check your spam folder — or simply reach out to our support team.
Note: At this time, we do not offer expedited shipping. But rest assured, our logistics team works diligently to process your order as quickly as possible.
Returns & Refunds: Flexible, Fair, and Clear
If something isn’t right, we’re here to help.
How to Return or Exchange: Contact our Customer Care Team to explain the issue.
You’ll receive clear return instructions — remember that batteries and chairs may have different return addresses, so follow our guidance carefully.
We aim to process returns smoothly and offer a full refund in eligible cases (especially for quality issues or incorrect items).
Our return policy is crafted to be transparent and fair — because your satisfaction is our priority.
Frequently Asked Questions? We Have Answers
Why didn't I receive a shipping confirmation email?
It may be in your spam or junk folder. If you haven't received a shipping confirmation email more than 5 days after your purchase, please contact us. We'll be happy to help you.
Does the wheelchair need to be assembled?
Yes! You may need to follow the instructions to install some accessories. But don't worry, we will have installation videos and instructions with pictures for you to refer to. If you still have installation problems, please contact our customer service.
How to charge?
The battery is removable, which makes charging simple and convenient whether at home or on the go.
Is it compact enough to fit in the trunk of a car?
Of course it can. Our wheelchair is lightweight, folds in 3 seconds, and can easily fit in the trunk of most cars.
Can it travel on grass, mud, or uneven roads?
Yes! Our electric wheelchair is designed for multi-terrain use, so whether you are crossing grass or driving on gravel roads, you can travel smoothly.
What’s the weight capacity?
Zygenair wheelchairs support up to 330 lbs (150 kg), making them safe and sturdy for a wide range of users.
Is it comfortable for long use?
Definitely. Each chair includes padded seat cushions, backrests, armrests, and elevated footrests — so you stay comfortable, even during extended use.
Quality You Can Trust
Zygenair wheelchairs are FDA-certified and meet strict 510K production standards, ensuring safety and long-term reliability. If you experience any quality concerns, our technical team is ready to troubleshoot and support you.
Here When You Need Us
From day one, we’ve believed in something simple: mobility is personal, and so is service. That’s why Zygenair Customer Care is:
Responsive — real people, real answers
Supportive — here to solve problems, not create them
Respectful — treating every customer with care, patience, and dignity
Whether you're asking about delivery, troubleshooting a device, or just need reassurance before your first ride, we’re here for you — every step of the way.
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